On-Site IT Support Specialist — Guam (Tier 3 Clearance)

E Logic; Asan Municipality (GU); On-site; USD 70,000 - 100,000; Full time

Job summary

NAVFAC Marianas in Guam seeks a customer-focused Technical Support Specialist to maintain enterprise IT systems and provide on-site helpdesk services. This full-time position requires active Tier 3 security clearance and the ability to work in a DoD environment.

You will log and resolve tickets, troubleshoot hardware and software, support MDM and asset management, and assist with documentation and user communications.

Qualifications

• High School Diploma or equivalent.
• Minimum three years IT Helpdesk, technical support, or asset management experience.
• U.S. Citizenship required.
• Active Tier 3 (T3) clearance or ability to obtain interim T3 prior to onboarding.
• Certifications: Security+, CND, GFACT, or GSEC prior to onboarding.
• CPD: 20 hours annually, or more to maintain certification.
• Experience with MDM and enterprise ticketing systems.
• Fluent in written and spoken English.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Teams.
• Physically capable of lifting up to 25 lbs.

Responsibilities

• Provide helpdesk services via email, telephone, and Teams; monitor, triage, and resolve tickets in the Enterprise ticket tracking system
• Serve as initial point of contact for technical assistance; log, categorize, and prioritize requests; perform basic troubleshooting and route unresolved tickets
• Diagnose and resolve complex hardware, software, and network connectivity issues; install, configure, and upgrade systems, software, and peripherals
• Provide on-site technical assistance to end-users
• Support the command's Telephone Coordinating Officer (TCO) with telecommunications coordination, management, and tracking
• Act as ITR and technical liaison between end-users and the CIO3 IT Office; gather requirements and coordinate equipment deployments
• Provide Mobile Device Management (MDM) support, including provisioning, configuration, security enforcement, and troubleshooting
• Manage IT asset lifecycle from procurement through disposal via DRMO; maintain accurate records and logs
• Create and maintain technical documentation (SOPs, user guides) and draft user communications regarding outages and updates
• Provide clerical and administrative assistance to the CIO3 IT Office
• Perform other IT-related duties as assigned

Skills

Helpdesk support

Technical troubleshooting

English language proficiency

Education

High School Diploma or equivalent

Tools

MS Office

Ticketing system

MDM

Job description

NAVFAC Marianas in Guam seeks a customer-focused Technical Support Specialist to maintain enterprise IT systems and provide on-site helpdesk services. This full-time position requires active Tier 3 security clearance and the ability to work in a DoD environment.

You will log and resolve tickets, troubleshoot hardware and software, support MDM and asset management, and assist with documentation and user communications.