Onsite DoD IT Support Specialist – Guam

Aalis Management Consulting, LLC; Yigo Municipality (GU); On-site; USD 65,000 - 90,000; Full time

Job summary

Aalis Management Consulting, LLC is seeking an experienced IT Technical Support Specialist to provide Tier 1 and Tier 2 technical support to the DoD Facilities Engineering Systems Command. The selected candidate will support end users, enterprise IT systems, hardware, software, mobile devices, telecommunications, IT asset management, technical documentation, and daily IT operations on DoD facilities in Guam.

The position requires a government security clearance; U.S. citizenship is required.

Qualifications

• Experience using enterprise helpdesk or ticket-management systems.
• Experience supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Strong written and verbal English communication skills.
• Ability to work effectively with Government civilian, military, technical, and management personnel.
• Ability to perform the physical requirements of the position, including lifting and moving IT equipment up to 25 pounds.

Responsibilities

• Receive, document, prioritize, troubleshoot, and resolve Tier 1 and Tier 2 support requests.
• Troubleshoot workstations, peripherals, software, connectivity, and user-access issues.
• Install, configure, and upgrade operating systems, applications, and computer peripherals.
• Support mobile-device provisioning, configuration, security, troubleshooting, and maintenance.
• Maintain IT hardware inventory and lifecycle records.
• Support equipment deployment, movement, custody documentation, and disposal coordination.
• Coordinate telecommunications and VoIP service requests.
• Maintain telephone and telecommunications records.
• Assist users and serve as a liaison between customers and IT support organizations.
• Develop and maintain SOPs, user guides, technical documentation, and user communications.
• Support routine IT administrative reporting and record keeping.

Skills

Experience with helpdesk systems

Strong English communication

Government liaison abilities

Physical ability to lift 25 pounds

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)

Job description

Aalis Management Consulting, LLC is seeking an experienced IT Technical Support Specialist to provide Tier 1 and Tier 2 technical support to the DoD Facilities Engineering Systems Command. The selected candidate will support end users, enterprise IT systems, hardware, software, mobile devices, telecommunications, IT asset management, technical documentation, and daily IT operations on DoD facilities in Guam.

The position requires a government security clearance; U.S. citizenship is required.