Onsite IT Support Specialist - Guam

Dynamic Systems Technology, Inc.; Maina (GU); On-site; USD 55,000 - 70,000; Full time

Job summary

Dynamic Systems Technology, Inc. (DysTech) seeks an experienced Technical Support Specialist to provide Tier 1/2 IT support for NAVFAC Marianas in Guam.

You will troubleshoot hardware, software, and network issues, deploy and maintain workstations, mobile devices, and peripherals, and manage assets and documentation in a military-installation environment. This onsite role requires US citizenship, ability to obtain interim security clearance, and a customer-focused mindset to coordinate with CIO3

Qualifications

• Three years of IT helpdesk or technical support experience preferred.
• Active DoD 8140.03 intermediate-level cert or equivalent prior to onboarding.
• Ability to maintain certification and complete annual training.

Responsibilities

• Serve as initial point of contact for IT requests via email, phone, and tickets.
• Troubleshoot hardware, software, and network issues at Tier 1/2 levels.
• Install, configure, and maintain workstations, peripherals, and mobile devices.
• Maintain asset records, licenses, and documentation; coordinate deployments.

Skills

IT helpdesk

Technical support

Asset management

Mobile device management

Customer service

Microsoft Office

Education

DoD 8140 intermediate-level certification

Tools

Enterprise ticketing system

Mobile device management platforms

Workstation deployment tools

Job description

Dynamic Systems Technology, Inc. (DysTech) seeks an experienced Technical Support Specialist to provide Tier 1/2 IT support for NAVFAC Marianas in Guam.

You will troubleshoot hardware, software, and network issues, deploy and maintain workstations, mobile devices, and peripherals, and manage assets and documentation in a military-installation environment. This onsite role requires US citizenship, ability to obtain interim security clearance, and a customer-focused mindset to coordinate with CIO3