Enterprise IoT Implementation & Success Consultant

Samsara Inc.; United States; Remote; USD 89,000 - 135,000; Full time

Benefits offered by this job

Remote-first culture

Professional development stipend

Flexible, remote work model

Comprehensive health and parental-leav

Job summary

Samsara is seeking an Enterprise Customer Success professional to join the Implementation team and help large customers deploy and adopt our IoT solutions for fleet and industrial assets.

You will own the customer relationship from onboarding through renewal, coordinating with Sales, Support, Sales Engineering, and Product to drive value. Remote role with travel up to 25% across the US.

Qualifications

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
• This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem solving & project management skills.
• Excellent consultative skills with experience in end-to-end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.
• This position requires travel up to 25% of the time.
• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving a large and complex customer base in B2B SaaS.

Responsibilities

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases.
• Champion, role model, and embed Samsara’s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices.

Skills

Customer Success

Account management

Strategic consulting

Travel up to 25%

Education

Bachelor's degree

Job description

Samsara is seeking an Enterprise Customer Success professional to join the Implementation team and help large customers deploy and adopt our IoT solutions for fleet and industrial assets.

You will own the customer relationship from onboarding through renewal, coordinating with Sales, Support, Sales Engineering, and Product to drive value. Remote role with travel up to 25% across the US.