Enterprise Hospitality CSM - Multi-Site Growth, Hybrid

Relay; Raleigh (NC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

100% Paid Health Insurance

Generous Paid Time Off

401(K) Savings Plan + Company Match

Onsite Fitness Center

Free Snacks

Job summary

A cutting-edge technology company based in Raleigh, NC, is seeking a Customer Success Manager for the Enterprise Multi-Site Hospitality sector. This role is key to managing an expanding portfolio of enterprise accounts, focusing on value realization and account-based expansion. The ideal candidate will have 3-5 years of experience in customer success or account management and a proven track record of driving revenue growth. The position is full-time, requiring in-office presence four days a week.

Qualifications

• 3-5 years of experience in Customer Success, Account Management, or Sales with proven track record.
• Strong commercial negotiator with the ability to drive revenue growth.
• Self-starter with a deep understanding of market dynamics.

Responsibilities

• Manage an expanding portfolio of Enterprise Multi-Site accounts.
• Drive revenue growth and ensure customers derive maximum value from Relay.
• Serve as the 'Voice of the Customer' to improve service delivery.

Skills

Customer Success

Account Management

Sales

Commercial Negotiation

Data Analysis

Technical Aptitude

Strategic Communication

Job description

A cutting-edge technology company based in Raleigh, NC, is seeking a Customer Success Manager for the Enterprise Multi-Site Hospitality sector. This role is key to managing an expanding portfolio of enterprise accounts, focusing on value realization and account-based expansion. The ideal candidate will have 3-5 years of experience in customer success or account management and a proven track record of driving revenue growth. The position is full-time, requiring in-office presence four days a week.