Enterprise CSM: ROI-Driven Growth Partner

Restaurant365; Irvine (CA); On-site; USD 78,800 - 118,200; Full time

Benefits offered by this job

Comprehensive medical benefits, 100% paid for employee

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

Job summary

A leading restaurant technology company in California is seeking a Customer Success Manager to optimize long-term retention and growth of enterprise accounts. The ideal candidate should have substantial experience in B2B SaaS, particularly in restaurant or hospitality contexts. Responsibilities include maintaining relationships, facilitating account health, and utilizing AI for automation. The role offers a salary range of $78,800–$118,200 plus benefits such as medical coverage and unlimited PTO.

Qualifications

• 3-5+ years in a B2B SaaS Customer Success Manager or Account Management role.
• Experience with multi-location or franchise restaurant groups is preferred.
• Hands-on experience with restaurant back-office platforms is highly regarded.

Responsibilities

• Drive retention and growth for high-value enterprise accounts.
• Maintain health and risk profiles for your portfolio.
• Orchestrate cross-functional teams to resolve strategic initiatives.

Skills

B2B SaaS experience

Data and dashboard proficiency

Customer relationship management

Automation skills

Tools

Salesforce

Gainsight

Gong

Monday.com

Job description

A leading restaurant technology company in California is seeking a Customer Success Manager to optimize long-term retention and growth of enterprise accounts. The ideal candidate should have substantial experience in B2B SaaS, particularly in restaurant or hospitality contexts. Responsibilities include maintaining relationships, facilitating account health, and utilizing AI for automation. The role offers a salary range of $78,800–$118,200 plus benefits such as medical coverage and unlimited PTO.