Enterprise Hospitality CSM — Revenue Growth & Strategy

Relay; Raleigh (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% paid health, dental, vision insurance

Generous paid time off

401(k) savings plan with company match

Paid parental leave

Onsite fitness center

Latest tech and standing desks

Job summary

A tech-driven company is seeking a Customer Success Manager I for Hospitality in Raleigh, NC. This full-time role involves managing major hotel brands, driving account expansion and ensuring customer success. Candidates should have 3–5 years of experience in Customer Success or Sales, along with strong revenue ownership skills. Benefits include comprehensive health coverage, generous PTO, and a 401(k) plan. The company operates on a hybrid work model, requiring office presence four days a week.

Qualifications

• 3–5 years in Customer Success, Account Management, or Sales.
• Proven track record of retention, expansion, and lead generation.
• Comfortable owning revenue numbers and complex contracts.

Responsibilities

• Manage major hotel brands and drive account expansion.
• Own net-revenue growth and enable upsells.
• Act as the voice of the customer for internal teams.

Skills

Customer Success

Account Management

Sales

Revenue Ownership

Strategic Communication

Data & Technical Curiosity

Job description

A tech-driven company is seeking a Customer Success Manager I for Hospitality in Raleigh, NC. This full-time role involves managing major hotel brands, driving account expansion and ensuring customer success. Candidates should have 3–5 years of experience in Customer Success or Sales, along with strong revenue ownership skills. Benefits include comprehensive health coverage, generous PTO, and a 401(k) plan. The company operates on a hybrid work model, requiring office presence four days a week.