Hospitality CSM I: Grow Revenue & Value

Relay, Inc.; Raleigh (NC); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

100% Paid Insurance: Health, Dental, V

Generous Paid Time Off

401(k) Savings Plan + Company Match

Baby Cash Reward + Paid Parental Leave

Wellness Perks & onsite fitness

Job summary

Relay, Inc. is hiring a Customer Success Manager I - Hospitality in Raleigh, NC. The role focuses on managing Enterprise Multi-Site Hospitality accounts, driving retention, expansion, and value realization across national hotel brands and management companies.

You will partner with Sales to execute multi-threaded strategies, own revenue for your portfolio, and advocate for customers across cross-functional teams. This is a high-growth role in a hybrid HQ environment with up to 20% travel.

Qualifications

• 3-5 years of experience in Customer Success, Account Management, or Sales.
• Proven ability to retain, expand, and generate leads from your book of business.
• Strong negotiation skills and comfort owning a revenue number.
• Ability to leverage data to drive customer value and action.

Responsibilities

• Execute a Bottoms-Up, Tops-Down account strategy with Sales to drive logo velocity and expansion.
• Own net revenue growth across your portfolio, including retention, expansion, and upsells.
• Use data to interpret health trends and design customer engagements that maximize Relay value.
• Serve as the Voice of the Customer and coordinate with Support and Billing to resolve escalations.

Skills

Experience

Revenue ownership

Self-starter

Data & technical curiosity

Strategic communication

Technical aptitude

Builder mentality

Job description

Relay, Inc. is hiring a Customer Success Manager I - Hospitality in Raleigh, NC. The role focuses on managing Enterprise Multi-Site Hospitality accounts, driving retention, expansion, and value realization across national hotel brands and management companies.

You will partner with Sales to execute multi-threaded strategies, own revenue for your portfolio, and advocate for customers across cross-functional teams. This is a high-growth role in a hybrid HQ environment with up to 20% travel.