Enterprise CSM: ROI & Adoption for Multi-Location Clients

Albi; South Carolina; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Generous PTO

Medical, dental, and vision insurance

401K Plan + Matching

Continuing education and career development opportunities

Equipment budget for optimal work conditions

Job summary

A dynamic tech company is seeking an experienced Enterprise Customer Success Manager to drive adoption and outcomes for major clients. You will lead post-implementation engagements and ensure measurable value from the platform, requiring strategic thinking and hands-on execution. The ideal candidate has 5+ years in Customer Success within a SaaS environment, strong relationship management skills, and a willingness to travel. Competitive salary and generous benefits offered.

Qualifications

• 5+ years of experience in Customer Success, Implementation, or Enterprise Account Management within a SaaS environment.
• Proven success managing complex, multi-stakeholder relationships with large enterprise clients.
• Deep understanding of customer lifecycle management and data-driven success planning.

Responsibilities

• Lead post-implementation engagement for multi-location organizations.
• Drive adoption, outcomes, and long-term success for clients.
• Serve as a trusted advisor for measurable value realization from the platform.

Skills

Customer Success Management

Complex Relationship Management

Data-Driven Success Planning

Presentation Skills

Product Usage Analysis

Cross-Functional Collaboration

Self-Starter

Travel Willingness

Job description

A dynamic tech company is seeking an experienced Enterprise Customer Success Manager to drive adoption and outcomes for major clients. You will lead post-implementation engagements and ensure measurable value from the platform, requiring strategic thinking and hands-on execution. The ideal candidate has 5+ years in Customer Success within a SaaS environment, strong relationship management skills, and a willingness to travel. Competitive salary and generous benefits offered.