Enterprise & Mid-Market CSM: Own Onboarding & Growth

Crewfare; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

A travel-tech company in the United States is seeking a Customer Success Manager to lead post-sales relationships for enterprise and mid-market clients. The role involves onboarding, monitoring customer health, and driving renewals while defining success processes as the company scales. Ideal candidates have 2-5 years in Customer Success or Account Management, strong communication skills, and preferably experience in SaaS or hospitality. Join us to shape the future of customer success in a growing SaaS environment.

Qualifications

• 2–5 years of experience in Customer Success, Account Management, or SaaS.
• Experience supporting mid-market and/or enterprise customers.
• Strong communication, organization, and stakeholder-management skills.

Responsibilities

• Own post-sales relationships across enterprise and mid-market customers.
• Lead onboarding, training, and adoption to drive customer success.
• Act as a strategic partner to clients before, during, and after events.
• Monitor customer health, usage, and engagement.
• Drive renewals, retention, and expansion.
• Define customer success processes and best practices.

Skills

Customer Success

Account Management

Communication

Organization

Stakeholder management

Job description

A travel-tech company in the United States is seeking a Customer Success Manager to lead post-sales relationships for enterprise and mid-market clients. The role involves onboarding, monitoring customer health, and driving renewals while defining success processes as the company scales. Ideal candidates have 2-5 years in Customer Success or Account Management, strong communication skills, and preferably experience in SaaS or hospitality. Join us to shape the future of customer success in a growing SaaS environment.