Senior Enterprise CSM - Growth, AI & Equity

Curacity; New York (NY); Hybrid; USD 125,000 - 145,000; Full time

Benefits offered by this job

Healthcare: Medical and dental plans

401(k) with company match

Hybrid work for NYC-based roles

Generous PTO + holidays

Wellness stipend

Dog-friendly office

Collaborative culture

Job summary

Curacity, a hospitality technology company, seeks a Senior Customer Success Manager to partner with marketers and business leaders, helping them leverage premium media content to drive demand, bookings, and revenue.

You will own strategic relationships for a portfolio of high-value accounts, analyze performance data, and lead quarterly business reviews while collaborating with Product, Operations, and Partnerships to ensure seamless technical implementations in a hybrid NYC-based role.

Qualifications

• 5+ years in Customer Success or similar role.
• You’ve managed a book of 50+ customers at once and know how to prioritize, segment, and stay proactive across all of them.
• HubSpot proficiency to track accounts, pipeline, and customer health.
• Automation workflows or integrations that reduce manual work in the customer lifecycle.
• Ability to discuss AI-driven products and insights with customers.
• Understand customers’ business models, competitive dynamics, and ROI.
• Comfortable with performance data, attribution models, and pattern spotting.
• Experience presenting to leadership and customer executives; explain technical concepts clearly.
• Curiosity and structured problem solving in ambiguous situations.
• Hospitality, marketing technology, or media experience preferred.

Responsibilities

• Own strategic relationships for a portfolio of high-value accounts, developing deep understanding of each customer's business model, competitive positioning, and growth objectives
• Analyze performance data (engagement, attribution, market trends) to identify optimization opportunities and deliver actionable recommendations
• Lead quarterly business reviews linking platform performance to business objectives with data-driven storytelling
• Partner with Product, Operations, & Partnerships to advocate for customer needs and ensure seamless integrations
• Design and execute testing strategies to improve campaign performance across channels and audience segments
• Identify expansion opportunities based on ROI and build champions within organizations
• Monitor account health and intervene to diagnose data discrepancies and performance drops

Skills

50+ customers

HubSpot proficient

Automation mindset

AI fluency

Business fluency

Analytical thinking

Strategic communication

Customer-centric

Education

Bachelor’s degree or higher

Tools

HubSpot

Job description

Curacity, a hospitality technology company, seeks a Senior Customer Success Manager to partner with marketers and business leaders, helping them leverage premium media content to drive demand, bookings, and revenue.

You will own strategic relationships for a portfolio of high-value accounts, analyze performance data, and lead quarterly business reviews while collaborating with Product, Operations, and Partnerships to ensure seamless technical implementations in a hybrid NYC-based role.