Enterprise Growth Director - AI & Service Solutions

Zendesk, Inc.; Washington; Híbrido; USD 140.000 - 210.000; Jornada completa

Descripción de la vacante

Zendesk, Inc. is seeking a Strategic Account Director to win large enterprise deals across industries. You will build trusted executive relationships, connect priorities to Zendesk’s AI and service solutions, and guide complex opportunities from discovery to close.

You will own pursuit strategy, collaborate with cross-functional teams, and maintain accurate forecasts while surfacing risks early. A strong track record in multi-stakeholder enterprise SaaS sales and a consultative approach are

Formación

• Typically 12+ years of related experience, with demonstrated success in complex B2B SaaS sales.
• Own new-business opportunities and deliver measurable commercial outcomes (quota attainment, new ARR, or equivalent growth).
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly, and involve specialists when deeper technical expertise is needed.
• Equivalent practical experience is welcome; no specific degree is required.

Responsabilidades

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery through business case, proposal, negotiation, and close.
• Connect customer goals to Zendesk platform and AI solution with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR, partners, and leaders to advance opportunities.

Conocimientos

New-business mindset

Consultative discovery

Executive engagement

Deal ownership

Forecasting

Cross-functional leadership

Clear communication

Stakeholder alignment

Descripción del empleo

Zendesk, Inc. is seeking a Strategic Account Director to win large enterprise deals across industries. You will build trusted executive relationships, connect priorities to Zendesk’s AI and service solutions, and guide complex opportunities from discovery to close.

You will own pursuit strategy, collaborate with cross-functional teams, and maintain accurate forecasts while surfacing risks early. A strong track record in multi-stakeholder enterprise SaaS sales and a consultative approach are