Enterprise AI & Service Solutions Director

Zendesk, Inc.; Alabama; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Zendesk is seeking a Strategic Account Director to win large-enterprise, multi-industry opportunities. You will build trusted executive relationships, map client priorities to Zendesk's service and AI solutions, and guide complex deals from discovery to close.

You will collaborate with Solution Engineers, Product Specialists, Marketing, SDR/BDR, and partners, manage pipeline, maintain CRM records, and ensure a thoughtful handoff to the post-sale team while delivering measurable outcomes for

Qualifications

• Typically 12+ years of related experience in complex B2B SaaS sales.
• Experience owning new-business opportunities with measurable outcomes.
• Experience with prospecting, discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly with stakeholders.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery through close.
• Connect customer goals to Zendesk’s platform and AI solutions with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within guidelines.
• Coordinate Solution Engineers, Product Specialists, Marketing, SDR/BDR, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and align buyers on next steps.
• Document customer goals and success conditions for smooth handoff and market insights sharing.

Skills

New-business mindset

Consultative discovery

Executive engagement

Deal negotiation

Forecasting

Cross-functional collaboration

AI value storytelling

Tools

CRM systems

Job description

Zendesk is seeking a Strategic Account Director to win large-enterprise, multi-industry opportunities. You will build trusted executive relationships, map client priorities to Zendesk's service and AI solutions, and guide complex deals from discovery to close.

You will collaborate with Solution Engineers, Product Specialists, Marketing, SDR/BDR, and partners, manage pipeline, maintain CRM records, and ensure a thoughtful handoff to the post-sale team while delivering measurable outcomes for