Enterprise AI Solutions Director

Zendesk, Inc.; Wisconsin; Hybrid; USD 140,000 - 210,000; Full time

Job summary

Zendesk, Inc. seeks an experienced Strategic Account Director to win new enterprise business across industries.

You will build trusted relationships with executive buyers, link priorities to Zendesk’s AI and service platforms, and guide opportunities from discovery to close. You’ll collaborate with Solution Engineers, Product Specialists, Marketing, and partners to drive multi-stakeholder deals, while maintaining accurate CRM records and forecast visibility.

Qualifications

• 12+ years of related experience in complex B2B SaaS sales.
• Proven record owning new-business opportunities with measurable outcomes (quota attainment, ARR growth).
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly with diverse buyers.
• Willingness to collaborate with cross-functional teams including CS, product, and partners.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to Zendesk platform and AI solution with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR, partners, and leaders to advance opportunities.

Skills

Executive engagement

New business

Deal negotiation

Forecasting

Enterprise sales

Education

Bachelor's degree

Job description

Zendesk, Inc. seeks an experienced Strategic Account Director to win new enterprise business across industries.

You will build trusted relationships with executive buyers, link priorities to Zendesk’s AI and service platforms, and guide opportunities from discovery to close. You’ll collaborate with Solution Engineers, Product Specialists, Marketing, and partners to drive multi-stakeholder deals, while maintaining accurate CRM records and forecast visibility.