Enterprise Account Director, AI & Service Innovation

Zendesk, Inc.; Arkansas; Hybrid; USD 140,000 - 260,000; Full time

Job summary

Zendesk, Inc. seeks an accomplished Strategic Account Director to win large enterprise opportunities across industries. You’ll build executive-level relationships, translate priorities into Zendesk’s service and AI solutions, and guide complex deals from discovery to close.

You’ll collaborate with Solution Engineers, Product Specialists, Marketing, and partners, maintain CRM accuracy, and deliver measurable outcomes while aligning with post-sale teams on handoff and growth strategies.

Qualifications

• 12+ years of related experience in complex B2B SaaS sales
• Owning new-business opportunities and delivering measurable commercial outcomes
• Prospecting, value-based discovery, executive engagement, and complex deal ownership
• Ability to discuss AI and platform value credibly with stakeholders

Responsibilities

• Build and manage qualified pipeline through prospecting, inbound opportunities, and territory planning
• Lead complex sales from discovery through close
• Connect customer goals to Zendesk platform and AI solutions with measurable outcomes
• Collaborate with executive, business, technical, finance, security, and procurement teams
• Maintain accurate CRM records and forecasts, surface risks early

Skills

New-business mindset

Consultative discovery

Executive engagement

Deal negotiation

Forecasting

Clear communication

Cross-functional collaboration

Tools

CRM (Salesforce)

Job description

Zendesk, Inc. seeks an accomplished Strategic Account Director to win large enterprise opportunities across industries. You’ll build executive-level relationships, translate priorities into Zendesk’s service and AI solutions, and guide complex deals from discovery to close.

You’ll collaborate with Solution Engineers, Product Specialists, Marketing, and partners, maintain CRM accuracy, and deliver measurable outcomes while aligning with post-sale teams on handoff and growth strategies.