Enterprise Growth Director, AI & Service Solutions

Zendesk, Inc.; Nevada; Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries. You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from discovery to close.

You’ll help grow our enterprise customer base and coordinate a smooth handoff to the post-sale team. The role requires a strong new-business mindset, consultative discovery, and the ability to articulate ROI

Qualifications

• 12+ years in complex B2B SaaS sales.
• Proven track record owning new-business opportunities and achieving quota.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly, with involvement of specialists when needed.
• Equivalent practical experience welcome; no specific degree required.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to Zendesk platform and AI solutions with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support smooth handoff and share market insights.

Skills

New-business mindset

Executive engagement

Complex B2B SaaS sales

Forecasting & CRM

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries. You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from discovery to close.

You’ll help grow our enterprise customer base and coordinate a smooth handoff to the post-sale team. The role requires a strong new-business mindset, consultative discovery, and the ability to articulate ROI