Enterprise Growth Director - AI & Service Platform

Zendesk, Inc.; South Dakota; Hybrid; USD 130.000 - 190.000; Vollzeit

Zusammenfassung

Zendesk, Inc. seeks a Strategic Account Director to win new business with large enterprises, connect executive buyers to Zendesk’s service and AI solutions, and guide opportunities from discovery through close.

You’ll grow the enterprise customer base and ensure a smooth handoff to the post-sale team. You will lead cross-functional teams, manage complex deals, and maintain accurate CRM records while delivering measurable outcomes and thoughtful strategy.

Qualifikationen

• Typically 12+ years of related experience, with demonstrated success in complex B2B SaaS sales.
• A record of owning new-business opportunities and delivering measurable commercial outcomes, such as quota attainment, new ARR, or equivalent growth results.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly, and to involve specialists when deeper technical expertise is needed.
• Equivalent practical experience is welcome; no specific degree is required.

Aufgaben

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to a credible Zendesk platform and AI solution, with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights with internal teams.

Kenntnisse

New-business mindset

Executive engagement

Sales strategy

Forecasting

Stakeholder management

Ausbildung

No degree required

Jobbeschreibung

Zendesk, Inc. seeks a Strategic Account Director to win new business with large enterprises, connect executive buyers to Zendesk’s service and AI solutions, and guide opportunities from discovery through close.

You’ll grow the enterprise customer base and ensure a smooth handoff to the post-sale team. You will lead cross-functional teams, manage complex deals, and maintain accurate CRM records while delivering measurable outcomes and thoughtful strategy.