Enterprise AI Solutions Director

Zendesk, Inc.; North Carolina; Hybrid; USD 150,000 - 230,000; Full time

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises and guide complex opportunities from discovery to close.

You will connect executive priorities to Zendesk’s service and AI solutions, building trusted relationships across buying groups and ensuring a smooth handoff to post-sale teams. You’ll lead cross-functional teams, maintain accurate CRM records, and develop a winning pursuit strategy while aligning stakeholders on next steps.

Qualifications

• Typically 12+ years of related experience in complex B2B SaaS sales.
• A track record of owning new-business opportunities and delivering measurable outcomes.
• Experience with prospecting, discovery, executive engagement, and complex deals.
• Ability to discuss AI, automation, and platform value credibly with stakeholders.
• Equivalent practical experience welcome; no specific degree required.

Responsibilities

• Build and manage qualified pipeline through prospecting, inbound opportunities, and partnerships.
• Lead complex sales from discovery through business case, proposal, negotiation, and close.
• Connect customer goals to Zendesk's platform and AI solutions with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within guidelines.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR, partners, and leaders.
• Maintain accurate CRM records and forecasts, surface risks early, align buyers on next steps.
• Document customer goals, commitments, and success conditions for handoffs and market insights.

Skills

New-business mindset

Executive engagement

Complex deal ownership

Forecasting accuracy

Cross-functional leadership

ROI storytelling

AI literacy

Channel partnerships

Education

Bachelor's degree

Tools

Salesforce

CRM software

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises and guide complex opportunities from discovery to close.

You will connect executive priorities to Zendesk’s service and AI solutions, building trusted relationships across buying groups and ensuring a smooth handoff to post-sale teams. You’ll lead cross-functional teams, maintain accurate CRM records, and develop a winning pursuit strategy while aligning stakeholders on next steps.