Enterprise AI Solutions Director

Zendesk, Inc.; Wyoming; Ibrido; USD 150.000 - 190.000; Tempo pieno

Descrizione del lavoro

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries.

You will build trusted relationships with executive buyers and guide complex opportunities from first conversation through close, ultimately growing the enterprise customer base and ensuring a smooth handoff to the post-sale team. You will lead cross-functional teams, maintain accurate CRM records, and craft solutions that map customer goals to Zendesk’s AI-enabled platform.

Competenze

• Typically 12+ years of related experience in complex B2B SaaS sales.
• A record of owning new-business opportunities and delivering measurable commercial outcomes.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly, and to involve specialists when deeper technical expertise is needed.
• Equivalent practical experience is welcome; no specific degree is required.

Mansioni

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to a Zendesk platform and AI solution, with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights with internal teams.

Conoscenze

New-business mindset

Consultative discovery

Executive engagement

Complex deal ownership

Forecasting

Cross-functional collaboration

AI value storytelling

Descrizione del lavoro

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries.

You will build trusted relationships with executive buyers and guide complex opportunities from first conversation through close, ultimately growing the enterprise customer base and ensuring a smooth handoff to the post-sale team. You will lead cross-functional teams, maintain accurate CRM records, and craft solutions that map customer goals to Zendesk’s AI-enabled platform.