Enterprise AI & Services Account Director

Zendesk, Inc.; Massachusetts; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Opportunity to impact enterprise CX

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries. You will build trusted executive relationships and guide complex opportunities from discovery to close, connecting goals to Zendesk’s AI-powered service solutions.

You’ll help grow the enterprise customer base and smoothly hand off to post-sale teams. You’ll collaborate with Solution Engineers, Product Specialists, Marketing, and partners to advance opportunities, while maintaining

Qualifications

• 12+ years in complex B2B SaaS sales.
• Owning new-business opportunities and measurable growth.

Responsibilities

• Build and manage a qualified pipeline through targeted prospecting, inbound opportunities, and territory planning.
• Lead complex sales from discovery through close, including business case, proposal, negotiation.
• Connect goals and challenges to Zendesk AI solutions with measurable outcomes.
• Build relationships across executive, business, technical, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within guidelines.

Skills

New-business mindset

Consultative discovery

Executive engagement

Deal negotiation

Forecasting & follow-through

Clear communication

Cross-functional leadership

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries. You will build trusted executive relationships and guide complex opportunities from discovery to close, connecting goals to Zendesk’s AI-powered service solutions.

You’ll help grow the enterprise customer base and smoothly hand off to post-sale teams. You’ll collaborate with Solution Engineers, Product Specialists, Marketing, and partners to advance opportunities, while maintaining