Enterprise AI Sales Director

Zendesk, Inc.; Delaware; Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Hybrid work model

Disability accommodations

Global offices

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises. You will build trusted executive relationships, connect priorities to Zendesk’s AI-enabled solutions, and guide complex opportunities from discovery to close.

You will drive growth across industries and ensure a smooth handoff to post-sale teams. The role requires a strong new-business mindset, consultative discovery, and the ability to articulate ROI and platform value.

Qualifications

• 12+ years of related experience in complex B2B SaaS sales.
• Track record owning new-business opportunities and delivering quota or growth.
• Experience with prospecting, discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly with stakeholders.
• No specific degree required; equivalent practical experience welcome.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery through close, including business case and negotiation.
• Connect customer goals to Zendesk platform and AI solutions with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within guidelines.

Skills

New-business mindset

Executive engagement

Complex deals

AI literacy

Forecasting & CRM

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises. You will build trusted executive relationships, connect priorities to Zendesk’s AI-enabled solutions, and guide complex opportunities from discovery to close.

You will drive growth across industries and ensure a smooth handoff to post-sale teams. The role requires a strong new-business mindset, consultative discovery, and the ability to articulate ROI and platform value.