Enterprise CSM Leader — AI-Driven Growth & Retention

RippleMatch; New York (NY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Equity

Paid vacation

Pre-tax commuter program

Discounted Citi Bike and Peloton Memberships

Comprehensive healthcare benefits

Job summary

A leading recruitment technology firm in New York is seeking a seasoned Enterprise Customer Success Manager to drive retention and growth for strategic employer clients. You will manage a portfolio of accounts, foster relationships, and provide strategic guidance using an AI-driven platform. With a commitment to team well-being, the firm offers various benefits and maintains a flexible, hybrid work culture.

Qualifications

• 5+ years of SaaS experience, including managing an enterprise book of business.
• Proficient in engaging with executives and translating data into compelling stories.
• Experience in HR tech or AI-driven solutions is a plus.

Responsibilities

• Own a portfolio of 25–30 accounts with a strategic approach for retention and growth.
• Drive adoption of the AI-driven platform to maximize customer value.
• Act as a trusted advisor to help customers refine their recruitment processes.

Skills

SaaS experience

Customer relationship management

Strategic thinking

Communication skills

Proactivity

Job description

A leading recruitment technology firm in New York is seeking a seasoned Enterprise Customer Success Manager to drive retention and growth for strategic employer clients. You will manage a portfolio of accounts, foster relationships, and provide strategic guidance using an AI-driven platform. With a commitment to team well-being, the firm offers various benefits and maintains a flexible, hybrid work culture.