Enterprise CS Leader: AI Adoption & Growth

WinsAbove; Chicago (IL); Hybrid; USD 214,000 - 252,000; Full time

Benefits offered by this job

Mental health benefits

Career coaching

Family-building benefits

Retirement plans

In-office dining options

Job summary

Asana is seeking a Manager, Customer Success (L7) in Chicago to lead our Enterprise Accounts team, owning health, growth, and strategic value delivery for our critical relationships. You will coach Enterprise CSMs, build scalable programs, and partner across Sales, Product, and Enablement to drive AI-driven transformation.

This role emphasizes people leadership, operational excellence, and customer obsession to deliver value at scale for global enterprise clients.

Qualifications

• 7+ years in Customer Success or Account Management within Enterprise SaaS, with 2–3 years in a direct people leadership role.
• Proven track record managing complex, high‑value enterprise accounts, with AI/ML space experience preferred.
• Operationally minded leader who can design and scale programs, playbooks, and processes.

Responsibilities

• Lead Enterprise CSMs, coach and develop the team, set goals and KPIs.
• Build executive relationships and provide strategic advisory at the executive level.
• Design scalable programs to improve health, drive adoption, and retention across the portfolio.
• Identify churn risk and surface expansion opportunities.
• Partner with Sales and Product to translate feedback into the product roadmap.

Skills

People leadership

Executive relationships

Program design

Cross-functional collaboration

AI adoption

SaaS metrics

Job description

Asana is seeking a Manager, Customer Success (L7) in Chicago to lead our Enterprise Accounts team, owning health, growth, and strategic value delivery for our critical relationships. You will coach Enterprise CSMs, build scalable programs, and partner across Sales, Product, and Enablement to drive AI-driven transformation.

This role emphasizes people leadership, operational excellence, and customer obsession to deliver value at scale for global enterprise clients.