Enterprise Cybersecurity Customer Success Manager

Oppurtuna; United States; On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Equity

Discretionary bonus

Job summary

Corelight is seeking a Customer Success Manager to own post-sale relationships for a portfolio of enterprise customers in the United States. You will translate cybersecurity solutions into measurable business value, drive renewals, and coordinate with Sales, Support, and Professional Services to ensure a seamless customer journey.

3+ years in enterprise SaaS or cybersecurity, strong communication, and a data-driven mindset are required.

Qualifications

• 3+ years in enterprise SaaS or cybersecurity customer success.
• Experience managing enterprise customer relationships, retention, and growth.
• Ability to connect technical solutions to customer priorities and ROI.

Responsibilities

• Own customer success plans and renewals.
• Develop Executive Business Reviews and success metrics.
• Coordinate with Sales, Support, and Professional Services to deliver a seamless customer experience.
• Translate customer feedback into actionable product insights.

Skills

Account management

Executive communication

Cybersecurity knowledge

Renewals

Cross-functional collaboration

Sales alignment

Data-driven

CRM systems

Customer advocacy

Education

Bachelor's degree in a relevant field

Tools

CRM software

Ticketing systems

AI-enabled tools

Job description

Corelight is seeking a Customer Success Manager to own post-sale relationships for a portfolio of enterprise customers in the United States. You will translate cybersecurity solutions into measurable business value, drive renewals, and coordinate with Sales, Support, and Professional Services to ensure a seamless customer journey.

3+ years in enterprise SaaS or cybersecurity, strong communication, and a data-driven mindset are required.