Senior Customer Success Manager - Cybersecurity (Remote)

CyberSheath Services International, LLC; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

CyberSheath Services International LLC is seeking a Customer Success Manager to own outcomes for a portfolio of managed service customers. You will act as the single point of accountability, coordinating onboarding and the execution of compliance and technical projects with internal teams.

In this high-ownership, customer-facing role, you will manage relationships across technical, operational, and executive levels, drive renewals, and identify upsell opportunities while maintaining a

Qualifications

• 5+ years experience as a Customer Success Manager in a tech-focused environment (MSP-preferred).
• Deep knowledge of IT systems and platforms.
• Experience providing end-user technical support.
• Certifications: A+, Security+, Network+, AZ-900, CISM, CCNA.

Responsibilities

• Own outcomes for a portfolio of managed service customers and be the single point of accountability.
• Coordinate onboarding, project execution, and environment builds across internal teams.
• Manage playbooks and scale processes for project workflows.
• Identify issues early, propose mitigation paths, and escalate with clarity to ensure resolution.
• Build strategic relationships across customer orgs and conduct quarterly business reviews.

Skills

Execution-Driven

Organized & Disciplined

Customer-Focused

Accountable

Proactive Communicator

Process-Oriented

Education

A+ Certification

Security+ Certification

Network+ Certification

AZ-900 Certification

CISM Certification

CCNA Certification

Job description

CyberSheath Services International LLC is seeking a Customer Success Manager to own outcomes for a portfolio of managed service customers. You will act as the single point of accountability, coordinating onboarding and the execution of compliance and technical projects with internal teams.

In this high-ownership, customer-facing role, you will manage relationships across technical, operational, and executive levels, drive renewals, and identify upsell opportunities while maintaining a