Customer Success Manager, Commercial

Oppurtuna; United States; Presencial; USD 105 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity

Discretionary bonus

Resumo da oferta

Corelight is seeking a Customer Success Manager to own post-sale relationships for a portfolio of enterprise customers in the United States. You will translate cybersecurity solutions into measurable business value, drive renewals, and coordinate with Sales, Support, and Professional Services to ensure a seamless customer journey.

3+ years in enterprise SaaS or cybersecurity, strong communication, and a data-driven mindset are required.

Qualificações

• 3+ years in enterprise SaaS or cybersecurity customer success.
• Experience managing enterprise customer relationships, retention, and growth.
• Ability to connect technical solutions to customer priorities and ROI.

Responsabilidades

• Own customer success plans and renewals.
• Develop Executive Business Reviews and success metrics.
• Coordinate with Sales, Support, and Professional Services to deliver a seamless customer experience.
• Translate customer feedback into actionable product insights.

Conhecimentos

Account management

Executive communication

Cybersecurity knowledge

Renewals

Cross-functional collaboration

Sales alignment

Data-driven

CRM systems

Customer advocacy

Formação académica

Bachelor's degree in a relevant field

Ferramentas

CRM software

Ticketing systems

AI-enabled tools

Descrição da oferta de emprego

# Customer Success Manager, CommercialCorelightUnited StatesPosted 16 hours agoApply Now## DetailsLocationUnited States## Job SummaryCustomer Success## Job DescriptionBe part of the team that defends the networks the world depends onCorelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.About the RoleAt Corelight, Customer Success is a strategic driver of customer value, retention, and growth. We're looking for a Customer Success Manager who can build trusted relationships, connect our cybersecurity solutions to meaningful business outcomes, and take ownership of the customer journey long after the initial sale.As a Customer Success Manager, you'll serve as the primary post-sales relationship owner for your portfolio of customers. You'll work closely with customer executives, security leaders, and internal teams to ensure customers realize measurable value from their investment in Corelight.This is an individual contributor role for someone who combines commercial acumen, customer advocacy, and cybersecurity knowledge. You'll help customers achieve their security objectives while proactively managing risk, driving renewals, and identifying opportunities for growth.What You'll DoOwn customer success and retention.Serve as the primary post-sales account owner, developing and executing customer success strategies that drive measurable outcomes, long-term retention, and account growth.Build strategic customer relationships.Establish trusted relationships with executive sponsors, economic buyers, and security leaders, aligning Corelight's solutions with their evolving business and security priorities.Demonstrate and validate customer value.Develop Mutual Success Plans, establish measurable success criteria, and demonstrate realized business value through Executive Business Reviews (EBRs) and ongoing strategic engagement.Drive renewals and identify growth opportunities.Proactively manage renewal readiness, address risks to retention, and partner with Sales to identify expansion opportunities based on customer needs, demonstrated ROI, and product utilization.Anticipate and mitigate customer risk.Leverage customer health metrics, engagement data, adoption signals, and stakeholder insights to identify risks early and execute plans to protect customer relationships and revenue.Lead cross-functional account strategy.Partner with Technical Account Managers, Professional Services, Support, Sales, and Product to deliver a coordinated customer experience, with clear ownership and accountability throughout the customer lifecycle.Turn customer insights into action.Represent the voice of the customer internally, translating feedback, business priorities, and emerging needs into actionable recommendations that improve customer outcomes.Drive operational excellence.Maintain accurate customer success plans, stakeholder maps, health assessments, and account strategies while leveraging customer success platforms, data, and AI-enabled tools to work efficiently and at scale.What You'll Bring3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments.Demonstrated success managing enterprise customer relationships, driving retention, and identifying opportunities for account growth.Strong commercial acumen with the ability to connect technical solutions to customer priorities, measurable business outcomes, and return on investment.Working knowledge of cybersecurity, network security, or security operations, with the credibility to engage both technical stakeholders and executive decision-makers.Experience developing customer success plans, leading Executive Business Reviews, and leveraging customer health, adoption, and engagement data to drive account strategy.Excellent communication, relationship-building, and cross-functional collaboration skills, with the ability to influence stakeholders at all levels.A proactive, analytical approach to problem-solving, with strong ownership, sound judgment, and the ability to navigate ambiguity and drive results.Proficiency with CRM and customer success platforms, with an interest in leveraging data, automation, and AI to improve customer outcomes and operational efficiency.Bachelor's degree in a relevant field or equivalent practical work experience.Notice of Pay Transparency:The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.Compensation Range$105,000—$150,000 USDWhy Join Us?Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.We are looking forward to meeting you. Check us out atwww.corelight.com