Strategic Cybersecurity Customer Success Manager

Corelight; United States; On-site; USD 105,000 - 150,000; Full time

Job summary

Corelight is seeking a Customer Success Manager to own post-sale relationships, partner with executives, and ensure customers realize measurable value from Corelight’s cybersecurity solutions. You’ll drive renewals, identify growth opportunities, and collaborate across teams to deliver a coordinated customer experience.

You will work with enterprise customers, translate feedback into action, and use health data to mitigate risk while expanding product utilization.

Qualifications

• 3+ years in Customer Success or related role within enterprise SaaS, cybersecurity, or complex tech environments.
• Proven track record of retention, renewals, and growth in enterprise accounts.
• Ability to connect technical solutions to customer priorities and measurable business outcomes.
• Experience leading Executive Business Reviews and leveraging health/adoption data.
• Strong communication and cross-functional collaboration to influence stakeholders.

Responsibilities

• Own customer success and retention, driving outcomes, retention, and growth.
• Build strategic relationships with executive sponsors and security leaders.
• Demonstrate value through Executive Business Reviews and measurable criteria.
• Drive renewals and identify expansion opportunities with Sales.

Skills

Customer success

Strategic accounts

Executive relationships

Renewals

Cross-functional

CRM proficiency

Cybersecurity knowledge

Data analysis

Communication

Education

Bachelor's degree in a relevant field

Tools

CRM platforms

AI/automation tools

Job description

Corelight is seeking a Customer Success Manager to own post-sale relationships, partner with executives, and ensure customers realize measurable value from Corelight’s cybersecurity solutions. You’ll drive renewals, identify growth opportunities, and collaborate across teams to deliver a coordinated customer experience.

You will work with enterprise customers, translate feedback into action, and use health data to mitigate risk while expanding product utilization.