Remote Cybersecurity Client Success Manager

Insight Enterprises, Inc.; Yuma (AZ); A distancia; USD 81.000 - 99.000; Jornada completa

Descripción de la vacante

Insight Enterprises, Inc. is seeking a Cybersecurity Client Success Manager to own the cybersecurity services relationship across the full lifecycle, including onboarding, governance, renewals, and service evolution. You will translate technical activity into measurable business value and manage risk and escalations.

The role requires strong communication with executives and cross-functional teams, with a focus on delivering security outcomes through managed security, SOC, and advisory services.

Formación

• 5+ years of experience in client success or related cybersecurity roles.
• Strong knowledge of SOC operations and threat monitoring.
• Ability to communicate complex concepts to executives and non-technical stakeholders.
• Experience managing enterprise client relationships, renewals, and escalations.
• Demonstrates Insight's Hunger, Heart, and Harmony values.

Responsabilidades

• Serve as single point of contact and escalation for assigned cybersecurity clients.
• Own end-to-end client lifecycle from onboarding to renewal.
• Lead structured Client Care cadences (monthly and quarterly).
• Translate SOC and cybersecurity operations into executive-ready reporting.
• Partner with internal teams to define and track success metrics.

Conocimientos

SOC operations

Incident response

Threat monitoring

Security delivery models

Executive communication

Descripción del empleo

Insight Enterprises, Inc. is seeking a Cybersecurity Client Success Manager to own the cybersecurity services relationship across the full lifecycle, including onboarding, governance, renewals, and service evolution. You will translate technical activity into measurable business value and manage risk and escalations.

The role requires strong communication with executives and cross-functional teams, with a focus on delivering security outcomes through managed security, SOC, and advisory services.