Customer Success Manager, Commercial

Corelight; United States; On-site; USD 105,000 - 150,000; Full time

Job summary

Corelight is seeking a Customer Success Manager to own post-sale relationships, partner with executives, and ensure customers realize measurable value from Corelight’s cybersecurity solutions. You’ll drive renewals, identify growth opportunities, and collaborate across teams to deliver a coordinated customer experience.

You will work with enterprise customers, translate feedback into action, and use health data to mitigate risk while expanding product utilization.

Qualifications

• 3+ years in Customer Success or related role within enterprise SaaS, cybersecurity, or complex tech environments.
• Proven track record of retention, renewals, and growth in enterprise accounts.
• Ability to connect technical solutions to customer priorities and measurable business outcomes.
• Experience leading Executive Business Reviews and leveraging health/adoption data.
• Strong communication and cross-functional collaboration to influence stakeholders.

Responsibilities

• Own customer success and retention, driving outcomes, retention, and growth.
• Build strategic relationships with executive sponsors and security leaders.
• Demonstrate value through Executive Business Reviews and measurable criteria.
• Drive renewals and identify expansion opportunities with Sales.

Skills

Customer success

Strategic accounts

Executive relationships

Renewals

Cross-functional

CRM proficiency

Cybersecurity knowledge

Data analysis

Communication

Education

Bachelor's degree in a relevant field

Tools

CRM platforms

AI/automation tools

Job description

Be part of the team that defends the networks the world depends on

Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.

By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.

About the Role

At Corelight, Customer Success is a strategic driver of customer value, retention, and growth. We're looking for a Customer Success Manager who can build trusted relationships, connect our cybersecurity solutions to meaningful business outcomes, and take ownership of the customer journey long after the initial sale.

As a Customer Success Manager, you'll serve as the primary post-sales relationship owner for your portfolio of customers. You'll work closely with customer executives, security leaders, and internal teams to ensure customers realize measurable value from their investment in Corelight. This is an individual contributor role for someone who combines commercial acumen, customer advocacy, and cybersecurity knowledge. You'll help customers achieve their security objectives while proactively managing risk, driving renewals, and identifying opportunities for growth.

What You'll Do

• Own customer success and retention. Serve as the primary post-sales account owner, developing and executing customer success strategies that drive measurable outcomes, long-term retention, and account growth.
• Build strategic customer relationships. Establish trusted relationships with executive sponsors, economic buyers, and security leaders, aligning Corelight's solutions with their evolving business and security priorities.
• Demonstrate and validate customer value. Develop Mutual Success Plans, establish measurable success criteria, and demonstrate realized business value through Executive Business Reviews (EBRs) and ongoing strategic engagement.
• Drive renewals and identify growth opportunities. Proactively manage renewal readiness, address risks to retention, and partner with Sales to identify expansion opportunities based on customer needs, demonstrated ROI, and product utilization.
• Anticipate and mitigate customer risk. Leverage customer health metrics, engagement data, adoption signals, and stakeholder insights to identify risks early and execute plans to protect customer relationships and revenue.
• Lead cross-functional account strategy. Partner with Technical Account Managers, Professional Services, Support, Sales, and Product to deliver a coordinated customer experience, with clear ownership and accountability throughout the customer lifecycle.
• Turn customer insights into action. Represent the voice of the customer internally, translating feedback, business priorities, and emerging needs into actionable recommendations that improve customer outcomes.
• Drive operational excellence. Maintain accurate customer success plans, stakeholder maps, health assessments, and account strategies while leveraging customer success platforms, data, and AI-enabled tools to work efficiently and at scale.

What You'll Bring

• 3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments.
• Demonstrated success managing enterprise customer relationships, driving retention, and identifying opportunities for account growth.
• Strong commercial acumen with the ability to connect technical solutions to customer priorities, measurable business outcomes, and return on investment.
• Working knowledge of cybersecurity, network security, or security operations, with the credibility to engage both technical stakeholders and executive decision-makers.
• Experience developing customer success plans, leading Executive Business Reviews, and leveraging customer health, adoption, and engagement data to drive account strategy.
• Excellent communication, relationship-building, and cross-functional collaboration skills, with the ability to influence stakeholders at all levels.
• A proactive, analytical approach to problem-solving, with strong ownership, sound judgment, and the ability to navigate ambiguity and drive results.
• Proficiency with CRM and customer success platforms, with an interest in leveraging data, automation, and AI to improve customer outcomes and operational efficiency.
• Bachelor's degree in a relevant field or equivalent practical work experience.

Notice of Pay Transparency:
The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.

Compensation Range

$105,000 - $150,000 USD

Why Join Us?

Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Corelight’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.