Growth-Focused Customer Success Associate

Empleora

Boston (MA)

Hybrid

USD 68,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Onboarding program

MEDDIC training

Inclusive culture

Mentor program

Career development

Stock RSU

ESPP

Global benefits

Job summary

Datadog is seeking a Customer Success Associate to train, drive adoption, and identify growth opportunities across a high volume of customers to ensure successful product use and retention. You will advocate for customers internally and follow a defined methodology to uncover needs and clearly convey Datadog's value.

This is a hybrid role in a fast-growing team. In this position you will identify upsell opportunities, run the full sales cycle for selected accounts, troubleshoot issues, and

Qualifications

Strong customer-focused mindset with a value-driven approach.
Excellent written and verbal communication skills.
Experience negotiating terms and pricing objections for upsell.
Able to multitask and thrive in a high-volume environment.

Responsibilities

Identify and qualify upsell opportunities within a book of customers.
Execute full sales cycle for identified upsell opportunities.
Troubleshoot issues to ensure positive customer experiences.
Collaborate with internal teams (support, product, finance, legal).
Advise customers on how to leverage the Datadog solution effectively.
Drive adoption and retention through proactive engagement.

Skills

Customer success

Sales

Negotiation

Communication

Time management

Cross-functional

Job description

This is a hybrid role in a fast-growing team. In this position you will identify upsell opportunities, run the full sales cycle for selected accounts, troubleshoot issues, and

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