Strategic CSM - Key Accounts & Growth

Datadog, Inc.; City of Amsterdam (NY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

RSU stock equity

Employee stock purchase plan (ESPP)

Generous global benefits

MEDDIC and Command of the Message销售培训

Job summary

Datadog, Inc. is seeking a Customer Success Manager to proactively drive product attachment and strengthen relationships across our existing customer base through on-boarding, upsell and cross-sell opportunities.

You will advocate for the customer internally and focus on a positive experience, guided by a defined relationship-management methodology to clearly convey the value of Datadog across the account. Datadog operates as a hybrid workplace, supporting work-life harmony and collaboration.

Qualifications

• Strong communication and attention to detail are essential.
• Ability to manage long-term relationships and drive value for customers.
• Experience in negotiating terms and overcoming pricing objections in upsell scenarios.

Responsibilities

• Partner with the sales team to ensure smooth transition and onboarding experience.
• Proactively build relationships with customers to create mutual trust.
• Carry out full-sales cycle for growth opportunities in existing accounts.
• Advise customers to ensure effective use of Datadog solutions.
• Monitor usage trends to identify renewal risks and promote adoption.
• Collaborate across Support, Product, Finance, and Legal teams.

Skills

Strong communicator

Relationship management

Customer-facing experience

Pricing negotiation

Upsell skills

Growth mindset

Job description

Datadog, Inc. is seeking a Customer Success Manager to proactively drive product attachment and strengthen relationships across our existing customer base through on-boarding, upsell and cross-sell opportunities.

You will advocate for the customer internally and focus on a positive experience, guided by a defined relationship-management methodology to clearly convey the value of Datadog across the account. Datadog operates as a hybrid workplace, supporting work-life harmony and collaboration.