Customer Success Manager (Fully Remote)

Next Chapter Technology, Inc.; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Next Chapter Technology, Inc. is seeking a customer success professional to build trusted relationships across a defined portfolio and engage executive sponsors, program leadership, IT, and end users.

You will drive CaseWorks adoption through proactive outreach, customer education, and best-practice guidance, and lead retention efforts by identifying renewal risks and partnering with Sales on renewals and expansion opportunities aligned with customer needs.

Qualifications

• Build trusted relationships with a portfolio of customers across executive sponsors, program leadership, IT, and end users.
• Drive CaseWorks adoption through proactive outreach, customer education, best-practice guidance, and coordinated enablement activities.

Responsibilities

• Lead retention efforts, identify renewal risks early, partner with Sales on renewals, and uncover expansion opportunities aligned with customer needs.

Job description

• - Build and maintain trusted relationships across an assigned customer portfolio, engaging executive sponsors, program leadership, IT, and end users.
• - Drive CaseWorks adoption through proactive outreach, customer education, best-practice guidance, and coordinated enablement activities.
• - Lead retention efforts, identify renewal risks early, partner with Sales on renewals, and uncover expansion opportunities aligned with customer needs.