Enterprise Customer Success Manager (Fully Remote)

Partner Company; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Partner Company is seeking an enterprise customer leader to own a portfolio from deployment through renewal and expansion. You will drive time-to-value and partner with Sales, Product, Engineering and PS to align technology with business outcomes.

You will lead executive reviews, manage retention risks, and identify expansion opportunities to grow ARR and strengthen customer loyalty.

Qualifications

• Must have strong account management experience with enterprise clients.
• Proven ability to drive expansions and renewals.
• Experience collaborating across Sales, Product, Engineering and PS.

Responsibilities

• Own and manage a portfolio of enterprise customers as the primary relationship lead across deployment, adoption, renewal, and expansion.
• Drive product adoption and time-to-value while partnering with Sales, Product, Engineering, and Professional Services to align technology with business outcomes.
• Lead executive-level reviews, manage retention risks, and identify expansion opportunities to grow ARR and customer loyalty.

Skills

Account management

Expansion selling

Cross-functional collaboration

Job description

• Own and manage a portfolio of enterprise customers as the primary relationship lead across deployment, adoption, renewal, and expansion.
• Drive product adoption and time-to-value while partnering with Sales, Product, Engineering, and Professional Services to align technology with business outcomes.
• Lead executive-level reviews, manage retention risks, and identify expansion opportunities to grow ARR and customer loyalty.