Enterprise Customer Success Leader (Remote)

CloudBees Inc; Denver (CO); Presencial; USD 175.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

401(k) match

Paid time off

Life insurance

Headspace

Descripción de la vacante

CloudBees is seeking a Customer Success Manager for an East Coast portfolio. This fully remote role requires strong DevOps/CI/CD fluency and a strategic mindset to drive adoption and value realization across enterprise accounts.

You will orchestrate internal resources, lead executive reviews, and foster long-term customer health and expansion while aligning with business goals and platform adoption.

Formación

• 5+ years in Customer Success, Client Account Management, or Strategic Account Management in enterprise SaaS or IT consulting.
• Proven track record of managing enterprise accounts, conducting EBRs, and driving adoption programs.
• High technical aptitude to converse with Engineering Leaders, DevOps Managers, and Enterprise Architects on software delivery challenges without being a hands-on developer.

Responsabilidades

• Drive Business Outcomes: define technical success, build adoption roadmaps, and track ROI.
• Executive Engagement: lead EBRs and align CloudBees capabilities with customer priorities.
• Relationship Mapping: cultivate Executive Sponsors and Champions across departments.
• Account Governance: maintain success plans, monitor health metrics, and mobilize internal resources.
• Strategic Discovery & Expansion: uncover growth opportunities and coordinate with Sales.

Conocimientos

Customer Success

Executive engagement

Account governance

Strategic program management

Enterprise SaaS

Descripción del empleo

CloudBees is seeking a Customer Success Manager for an East Coast portfolio. This fully remote role requires strong DevOps/CI/CD fluency and a strategic mindset to drive adoption and value realization across enterprise accounts.

You will orchestrate internal resources, lead executive reviews, and foster long-term customer health and expansion while aligning with business goals and platform adoption.