Enterprise CSM – West Coast (Remote)

CloudBees; Denver (CO); Hybrid; USD 170,000 - 210,000; Full time

Benefits offered by this job

Remote work

Job summary

The Customer Success Manager (CSM) at CloudBees is the strategic quarterback for an assigned portfolio of enterprise accounts, driving customers from deployment to value realization. You will orchestrate cross-functional resources to ensure platform adoption and measurable outcomes, while focusing on renewal success and expansion opportunities.

You'll engage executives, map relationships, and collaborate with Sales, PS, and Support to deliver a trusted, outcomes-driven customer experience across

Qualifications

• 5+ years in Customer Success or enterprise SaaS account management.
• Proven track record with enterprise accounts and EBRs.
• High technical aptitude to converse with Engineering leaders.

Responsibilities

• Drive business outcomes by defining adoption roadmaps and tracking ROI.
• Lead executive business reviews and align CloudBees capabilities with priorities.
• Coordinate internal resources to resolve risks and enable platform adoption.

Skills

Customer Success

Account Management

Executive Engagement

Project Management

Strategic Thinking

Delivery Experience

Job description

The Customer Success Manager (CSM) at CloudBees is the strategic quarterback for an assigned portfolio of enterprise accounts, driving customers from deployment to value realization. You will orchestrate cross-functional resources to ensure platform adoption and measurable outcomes, while focusing on renewal success and expansion opportunities.

You'll engage executives, map relationships, and collaborate with Sales, PS, and Support to deliver a trusted, outcomes-driven customer experience across