Remote Enterprise CSM — Growth & Adoption

CloudBees

Denver (CO)

Hybrid

USD 175,000 - 200,000

Full time

11 days ago

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Benefits offered by this job

Health coverage from day one.

401(k) company match

Unlimited PTO / Bee-Giving Days

Job summary

CloudBees is seeking a Customer Success Manager (East Coast) to serve as the strategic quarterback for a portfolio of enterprise accounts. You will drive customers from deployment to long-term value, orchestrating cross-functional teams to ensure platform adoption and measurable outcomes.

You will lead executive reviews, align CloudBees capabilities with business priorities, and partner with Sales on growth opportunities, while coordinating internal resources for successful deployments and

Qualifications

5+ years in Customer Success, Client Account Management, or Strategic Account Management in enterprise SaaS or IT consulting.
Proven track record of managing enterprise accounts, conducting EBRs, and driving adoption programs.
High Technical Aptitude: converse fluently with Engineering Leaders, DevOps Managers, and Enterprise Architects.

Responsibilities

Drive Business Outcomes: define technical success, adoption roadmaps, and ROI.
Lead Executive Business Reviews (EBRs) and align CloudBees capabilities with priorities.
Build relationships with Executive Sponsors and Champions; identify new champions across departments.
Partner with Sales to flag growth potential and manage expansion opportunities.