Enterprise CSM — Remote East Coast

CloudBees; North Carolina; On-site; USD 175,000 - 200,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Paid time off

Remote-friendly

Home office stipend

Stock options

Job summary

CloudBees is seeking a Customer Success Manager for the East Coast to lead strategic relationships with enterprise accounts. You’ll coordinate with Sales, PS, and Support to drive adoption, ensure successful deployments, and realize measurable business outcomes using the CloudBees platform.

The role requires 5+ years in enterprise SaaS/customer success, strong executive communication, and deep DevOps/CI/CD familiarity. It is a remote, full-time position aligned with East Coast business hours.

Qualifications

• 5+ years in Customer Success, Client Account Management, or Strategic Account Management in enterprise SaaS or IT consulting.
• Proven track record of managing enterprise accounts, conducting EBRs, and driving adoption programs.
• High technical aptitude: speak fluently with Engineering Leaders, DevOps Managers, and Enterprise Architects on delivery challenges (not hands-on coding).
• Strong project management, strategic thinking, and executive presentation skills.
• Experience driving adoption programs and customer lifecycle enablement.
• Ability to convert champions into reference accounts and CAB participants.

Responsibilities

• Value Realization & Account Leadership (The Quarterback).
• Drive business outcomes with adoption roadmaps and ROI tracking.
• Lead Executive Business Reviews (EBRs) and align CloudBees capabilities with business priorities.
• Cultivate relationships with Executive Sponsors and Champions across departments.
• Maintain account success plans and monitor health metrics to proactively resolve risks.
• Identify opportunities, expansion pathways, and professional services needs.
• Collaborate with Account Executives to flag growth potential and risks.
• Coordinate with PS, Support, and Field CTOs for complex implementations.
• Manage internal resources to ensure platform adoption and customer health.

Skills

Customer Success

Enterprise account management

Technical aptitude

Project management

Organizational change management

Customer advocacy

Job description

CloudBees is seeking a Customer Success Manager for the East Coast to lead strategic relationships with enterprise accounts. You’ll coordinate with Sales, PS, and Support to drive adoption, ensure successful deployments, and realize measurable business outcomes using the CloudBees platform.

The role requires 5+ years in enterprise SaaS/customer success, strong executive communication, and deep DevOps/CI/CD familiarity. It is a remote, full-time position aligned with East Coast business hours.