Enterprise Customer Success Executive — Strategic Partner

Okta; San Francisco (CA); On-site; USD 204,000 - 281,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Flexible spending account

Paid time off

Parental leave

Job summary

Okta is seeking a Customer Success Executive - Enterprise to fuel growth and retention within our large-scale customers in the San Francisco Bay Area. You will align executive stakeholders, translate technical value into business outcomes, and guide renewal and expansion opportunities with urgency and clarity.

You will lead cross-functional collaboration with Sales, Support, Engineering and Product, delivering strategic success plans and business reviews that demonstrate measurable impact and

Qualifications

• 10+ years of experience in customer success, account management, or consulting.
• Experience with large, complex enterprises and SaaS products.
• Strong executive relationship management and communication skills.

Responsibilities

• Develop and nurture C-level relationships to align business goals.
• Design proactive success plans and SBRS with clear KPIs.
• Coordinate across Sales, Support, Engineering, and Product.
• Identify renewal risk and growth opportunities.
• Advise on product adoption and value realization.

Skills

Customer success

Account management

Consulting

SaaS expertise

Executive relations

Strategic planning

Job description

Okta is seeking a Customer Success Executive - Enterprise to fuel growth and retention within our large-scale customers in the San Francisco Bay Area. You will align executive stakeholders, translate technical value into business outcomes, and guide renewal and expansion opportunities with urgency and clarity.

You will lead cross-functional collaboration with Sales, Support, Engineering and Product, delivering strategic success plans and business reviews that demonstrate measurable impact and