Enterprise Customer Success Lead — Growth & Retention

WP Engine; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock options

Health benefits

Fertility benefits

401(k) with match

Wellness days

Job summary

WP Engine is seeking an experienced Customer Success Manager to serve as a trusted advisor for a portfolio of high-value customers. You will develop and execute account strategies designed to foster long-term partnerships, drive revenue retention, and maximize customer value.

You will collaborate with Sales, Marketing, Product, and Support to deliver tailored solutions, monitor account health, and proactively identify renewal and expansion opportunities.

Qualifications

• Bachelor's degree in business or related field.
• Five+ years of account or customer success management experience.
• Proven ability to build long-lasting partnerships with senior customers.
• Excellent communication, presentation and negotiation skills.
• Strong business acumen and understanding of customer industries.
• Organizational skills to manage multiple accounts and projects.
• Proficiency with CRM tools (Salesforce, Gainsight).
• Ability to work independently in a fast-paced environment.
• Travel to client meetings and internal events as needed.

Responsibilities

• Cultivate and maintain executive-level partnerships with key stakeholders in your portfolio.
• Coordinate with sales, marketing, product, and support teams to deliver outcomes.
• Develop strategic account plans with clear objectives and growth targets.
• Monitor usage, adoption, and churn indicators; conduct business reviews.
• Own renewal lifecycle, negotiate terms, and drive expansions.
• Identify upsell/cross-sell opportunities through ongoing discovery.
• Triage and resolve customer questions with internal teams and communicate resolutions.

Skills

Account management

Customer success

Strategic planning

Negotiation

Presentation skills

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in business

Tools

Salesforce

Gainsight

Job description

WP Engine is seeking an experienced Customer Success Manager to serve as a trusted advisor for a portfolio of high-value customers. You will develop and execute account strategies designed to foster long-term partnerships, drive revenue retention, and maximize customer value.

You will collaborate with Sales, Marketing, Product, and Support to deliver tailored solutions, monitor account health, and proactively identify renewal and expansion opportunities.