Enterprise Customer Success Manager - Growth & Retention

WP Engine; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company Stock Options

Health benefits

Fertility Benefits

401(k) with match

Generous vacation

Home office stipend

Mental health resources

Pet Insurance

Career growth opportunities

Job summary

WP Engine is seeking a results-driven Customer Success Manager to serve as a trusted advisor for high-value customers. You will lead account strategies, drive retention, and coordinate with cross-functional teams to deliver tailored WordPress solutions aligned with customers’ business goals.

Ideal candidates bring 5+ years in account or customer success management, exceptional communication, and a strong business acumen to impact revenue growth and long-term partnerships.

Qualifications

• Bachelor's degree in business or related field.
• 5+ years in account or customer success management with proven revenue growth.
• Exceptional communication, negotiation, and presentation skills.

Responsibilities

• Own enterprise and mid-market accounts to drive retention, expansion, and value realization.
• Develop strategic account plans and coordinate withSales, Marketing, Product, and Support.
• Monitor health metrics, perform business reviews, and renewals negotiations.

Skills

Account management

Customer success

Strategic planning

Executive communication

Education

Bachelor's degree in business

Tools

Salesforce

Gainsight

Job description

WP Engine is seeking a results-driven Customer Success Manager to serve as a trusted advisor for high-value customers. You will lead account strategies, drive retention, and coordinate with cross-functional teams to deliver tailored WordPress solutions aligned with customers’ business goals.

Ideal candidates bring 5+ years in account or customer success management, exceptional communication, and a strong business acumen to impact revenue growth and long-term partnerships.