Strategic Customer Success Manager: Growth & Retention

WP Engine; Jackson (MS); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Company Stock Options

Health & Wellness benefits

Fertility benefits

401(k) with 4% match

Generous vacation time

Home office stipend

Mental health resources

Pet insurance options

Career growth and training

Job summary

WP Engine is seeking an experienced Customer Success Manager to serve as a trusted adviser for a portfolio of high-value customers. You will drive account strategies, foster long-term partnerships, and collaborate with sales, marketing, product, and support teams to deliver exceptional value.

The role focuses on renewal strategies, expansion opportunities, and proactive health monitoring to maximize customer lifetime value and retention.

Qualifications

• Bachelor's degree in business related field.
• Five+ years of proven experience in account or customer success management.
• Demonstrated ability to build and maintain partnerships with high-level customers.
• Exceptional communication, presentation, and negotiation skills.
• Proficiency with CRM software such as Salesforce or Gainsight.

Responsibilities

• Cultivate and maintain executive-level partnerships with key stakeholders within an account portfolio.
• Develop and implement strategic account plans with clear objectives and goals.
• Monitor portfolio health, adoption, and churn signals; conduct regular business reviews.
• Own renewal lifecycle for Enterprise & Mid-Market accounts and drive expansion.
• Triage and resolve customer questions and issues with cross-functional teams.

Skills

Account management

Client relationships

Communication

Negotiation

Strategic thinking

Education

Bachelor's degree in business-related field

Tools

Salesforce

Gainsight

Job description

WP Engine is seeking an experienced Customer Success Manager to serve as a trusted adviser for a portfolio of high-value customers. You will drive account strategies, foster long-term partnerships, and collaborate with sales, marketing, product, and support teams to deliver exceptional value.

The role focuses on renewal strategies, expansion opportunities, and proactive health monitoring to maximize customer lifetime value and retention.