Enterprise Customer Success Lead — Growth & Retention

WP Engine; Little Rock (AR); On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

Company Stock Options

Health & Wellness benefits

Fertility Benefits and Paid Family &**

401(k) with 4% match

Generous Vacation Time

Wellness Days

Home Office stipend

Mental Health resources

Pet Insurance options

Career Growth Portal access

Job summary

WP Engine is seeking an experienced Customer Success Manager to act as a trusted advisor for a portfolio of high-value accounts. You will develop and execute comprehensive account strategies to drive revenue retention, growth, and customer advocacy, coordinating with sales, product, and support teams to deliver tailored solutions that meet each customer’s business goals.

You will own the renewal lifecycle, identify upsell and cross-sell opportunities, and monitor account health to mitigate

Qualifications

• Bachelor's degree required or equivalent professional experience.
• Five+ years in account management or customer success with revenue goals.
• Proven ability to build strong executive-level partnerships.
• Excellent communication, presentation, and negotiation skills.
• Strong business acumen and industry insight.
• Ability to manage multiple accounts and projects simultaneously.
• Experience with CRM software (Salesforce, Gainsight) is a plus.

Responsibilities

• Cultivate executive-level partnerships with key stakeholders.
• Develop strategic account plans with clear objectives and growth goals.
• Monitor account health, usage, and risk of churn.
• Own renewal lifecycle and negotiate terms for long-term value.
• Identify expansion opportunities and collaborate with sales.
• Coordinate with cross-functional teams to deliver value and resolve issues.

Skills

Communication

Presentation

Negotiation

Business acumen

Organization

Education

Bachelor's degree in business related field

Tools

Salesforce

Gainsight

Job description

WP Engine is seeking an experienced Customer Success Manager to act as a trusted advisor for a portfolio of high-value accounts. You will develop and execute comprehensive account strategies to drive revenue retention, growth, and customer advocacy, coordinating with sales, product, and support teams to deliver tailored solutions that meet each customer’s business goals.

You will own the renewal lifecycle, identify upsell and cross-sell opportunities, and monitor account health to mitigate