Enterprise Customer Lead - Remote, Strategic Accounts

Jobgether; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Annual salary: $120,000–$160,000

Bonus or variable compensation

Equity participation

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Fully remote work

Job summary

Jobgether is seeking a Customer Lead based in the United States to own strategic relationships with large enterprise retail customers. You will lead projects, drive engagement, and ensure successful delivery of customer initiatives in a fully remote SaaS environment.

Across stakeholders, you will monitor account health, identify opportunities, and coordinate with internal teams to deliver measurable outcomes and value. This role offers autonomy, direct customer exposure, and significant impact.

Qualifications

• At least 4 years of experience managing relationships with large enterprise customers.
• Strong project management skills with ability to oversee multiple initiatives.
• Proven stakeholder management experience with senior decision-makers.
• Demonstrated ownership and initiative delivering measurable outcomes.
• Excellent communication and presentation skills for leading meetings.

Responsibilities

• Own a portfolio of enterprise customer relationships with autonomous decision-making.
• Build and maintain trusted relationships across all levels.
• Prepare and lead customer meetings with defined agendas and action plans.
• Lead strategic planning sessions and quarterly business reviews.
• Coordinate multiple projects across internal teams and external stakeholders.
• Partner with Implementation Managers to align requirements with execution.
• Monitor account health and proactively address risks.
• Oversee account operations including support tickets and requests.
• Identify process improvements and test innovative approaches with customers and internal teams.

Skills

Enterprise account management

Project leadership

Stakeholder management

Communication skills

Ownership mindset

Job description

Jobgether is seeking a Customer Lead based in the United States to own strategic relationships with large enterprise retail customers. You will lead projects, drive engagement, and ensure successful delivery of customer initiatives in a fully remote SaaS environment.

Across stakeholders, you will monitor account health, identify opportunities, and coordinate with internal teams to deliver measurable outcomes and value. This role offers autonomy, direct customer exposure, and significant impact.