Enterprise CS Leader — Remote Growth & Strategy

Qumra Capital; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k)

Job summary

Connecteam is seeking a Strategic Customer Success Manager to oversee our largest Enterprise and Strategic US customers in a remote capacity. You will drive retention, expansion, and advocacy through a consultative, data-driven approach, partnering with executives and cross-functional teams across time zones.

A strong background in enterprise SaaS and workforce management is essential. The role is fully remote in the United States with potential travel for executive reviews and industry events.

Qualifications

• 3+ years of B2B SaaS experience in CS, AM, or consulting.
• Experience managing Enterprise/Strategic accounts (ACV $100K+).
• Evidence of engaging with C-Level executives.
• Track record of expanding within a customer portfolio.
• Expertise in digital transformation and change management.
• Strong executive-level communications and presentations.
• Analytical mindset using customer data for decisions.
• Ability to work independently in a fast-growth environment.
• Experience collaborating with global teams across time zones.
• This role is fully remote with occasional onsite visits.

Responsibilities

• Develop and execute strategic success plans aligned with customer objectives.
• Engage with C-level executives and IT/ops leaders to drive adoption.
• Partner with customers to solve business challenges and maximize value.
• Identify expansion opportunities and collaborate with Sales.
• Leverage usage analytics to identify risks and opportunities.
• Collaborate with Marketing for customer advocacy and case studies.
• Serve as primary escalation point with cross-functional teams.
• Stay ahead of industry trends in workforce management.

Skills

B2B SaaS

Executive engagement

Enterprise accounts

Data-driven decisions

Digital transformation

Communication

Time-zone collaboration

Tools

CRM (e.g., Salesforce)

Job description

Connecteam is seeking a Strategic Customer Success Manager to oversee our largest Enterprise and Strategic US customers in a remote capacity. You will drive retention, expansion, and advocacy through a consultative, data-driven approach, partnering with executives and cross-functional teams across time zones.

A strong background in enterprise SaaS and workforce management is essential. The role is fully remote in the United States with potential travel for executive reviews and industry events.