Customer Lead

Jobgether; Oregon; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Fully remote

Equity participation

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid parental leave

Bonus opportunities

Autonomy and ownership

Job summary

Jobgether on behalf of a partner company seeks a Customer Lead in the United States for a fully remote role. You will own strategic relationships with large enterprise retail customers, drive engagement, performance, and long‑term value, acting as a trusted advisor across stakeholders.

In this role you will lead projects, coordinate with internal teams and Implementation Managers, monitor account health, and deliver measurable outcomes in a growing SaaS environment.

Qualifications

• Minimum 4 years managing relationships with large enterprise customers.
• Strong project management with coordination of multiple stakeholders.
• Proven stakeholder management and communication with senior leaders.
• Demonstrated ownership and initiative to drive projects independently.
• Excellent presentation and meeting leadership skills.

Responsibilities

• Manage enterprise accounts end to end and lead sessions with autonomy.
• Build trusted relationships across levels, from operators to senior leaders.
• Lead customer meetings with clear agendas and action plans.
• Conduct quarterly business reviews and strategic planning sessions.
• Coordinate cross‑functional teams to ensure timely delivery.

Skills

Project management

Stakeholder management

Communication

Leadership

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Lead based in the United States.

As a Customer Lead, you will take ownership of strategic relationships with large enterprise retail customers, driving engagement, performance, and long-term value. You will act as a trusted advisor, connecting operational needs with broader business objectives. Working across multiple stakeholders, you will lead projects, facilitate strategic discussions, and ensure successful delivery of customer initiatives. You will also monitor account health, anticipate challenges, and identify opportunities to improve customer outcomes. This fully remote role offers significant autonomy, direct customer exposure, and the opportunity to make a measurable impact within a growing SaaS environment.

Accountabilities

• Manage enterprise accounts end to end, leading regular working sessions and making day-to-day decisions with autonomy.
• Build and maintain trusted relationships with stakeholders at all levels, from operational users to senior decision-makers.
• Prepare and lead customer meetings, establish agendas, facilitate discussions, and ensure clear action plans with defined responsibilities.
• Lead strategic planning sessions and quarterly business reviews (QBRs).
• Manage multiple projects across customer accounts, coordinating internal teams and external stakeholders to ensure timely and effective delivery.
• Partner with Implementation Managers to align customer requirements with project execution and keep implementation activities on track.
• Monitor account health, identify potential risks early, and develop proactive solutions to maintain customer satisfaction and engagement.
• Oversee account operations, including support tickets, bug prioritization, issue resolution, and routine customer requests.
• Identify opportunities to improve processes, introduce new ways of working, and test innovative approaches with customers and internal teams.

Requirements

• At least 4 years of experience managing relationships with large enterprise customers.
• Strong project management skills, with the ability to oversee several initiatives simultaneously and coordinate multiple stakeholders.
• Proven stakeholder management experience, including the ability to align different priorities and communicate effectively with senior decision-makers.
• Demonstrated ownership and initiative, with a track record of driving projects and delivering measurable outcomes independently.
• Excellent communication and presentation skills, with the confidence to lead customer meetings and build lasting professional relationships.

Additional Experience

• Experience managing or supporting enterprise customer renewals.
• Strong reporting and analytical capabilities, including the ability to translate account performance metrics into actionable business cases.
• Previous experience in retail operations or distribution centers, with an understanding of store-level processes and operational challenges.

Benefits

• Annual base salary ranging from $120,000 to $160,000.
• Eligibility for additional bonus or variable compensation.
• Equity participation.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and paid holidays.
• Paid parental leave.
• Fully remote working arrangement.
• Opportunities for professional growth, autonomy, and meaningful ownership within a growing SaaS environment.

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