Head of Customer Operations - Remote SaaS NA

Jobgether; United States; À distance; USD 180 000 - 230 000; Plein temps

Avantages offerts par ce poste

Fully Remote Work (US)

Healthcare Coverage

401(k) retirement plan

Résumé du poste

Jobgether is seeking a senior leader to oversee Customer Operations across Onboarding, Support, and Payments for North America in a fully remote US-based role. You will define scalable operating models, establish KPIs, and drive customer experience improvements.

The position requires building high-performing teams, leveraging data insights, and collaborating with global partners to grow retention and efficiency.

Qualifications

• 8+ years in operations, customer ops, onboarding, or post-sales leadership.
• Experience in SaaS, technology, or fast-paced customer-focused environments.
• Proven ability to lead managers and scale operational functions.
• Strong KPI setting, reporting frameworks, workforce planning, and continuous improvement.
• Data-driven with ability to translate insights into practical actions.

Responsabilités

• Lead North American Customer Operations across Onboarding, Support, and Payments.
• Translate regional objectives into operational plans and measurable KPIs.
• Drive performance management across support metrics and customer satisfaction.
• Design scalable operating models to handle increasing volumes.
• Use data dashboards to identify trends and drive improvements.
• Develop leadership capabilities within onboarding, support, and payments teams.
• Collaborate with Success, Sales, Product, Finance, and Global Operations.
• Lead continuous improvement initiatives and adopt automation/AI where appropriate.

Connaissances

Customer operations leadership

KPIs & performance reporting

Data-driven decision making

Cross-functional collaboration

Change management

Strategic thinking

People leadership

Description du poste

Jobgether is seeking a senior leader to oversee Customer Operations across Onboarding, Support, and Payments for North America in a fully remote US-based role. You will define scalable operating models, establish KPIs, and drive customer experience improvements.

The position requires building high-performing teams, leveraging data insights, and collaborating with global partners to grow retention and efficiency.