Customer Lead

Jobgether; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Annual salary: $120,000–$160,000

Bonus or variable compensation

Equity participation

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Fully remote work

Job summary

Jobgether is seeking a Customer Lead based in the United States to own strategic relationships with large enterprise retail customers. You will lead projects, drive engagement, and ensure successful delivery of customer initiatives in a fully remote SaaS environment.

Across stakeholders, you will monitor account health, identify opportunities, and coordinate with internal teams to deliver measurable outcomes and value. This role offers autonomy, direct customer exposure, and significant impact.

Qualifications

• At least 4 years of experience managing relationships with large enterprise customers.
• Strong project management skills with ability to oversee multiple initiatives.
• Proven stakeholder management experience with senior decision-makers.
• Demonstrated ownership and initiative delivering measurable outcomes.
• Excellent communication and presentation skills for leading meetings.

Responsibilities

• Own a portfolio of enterprise customer relationships with autonomous decision-making.
• Build and maintain trusted relationships across all levels.
• Prepare and lead customer meetings with defined agendas and action plans.
• Lead strategic planning sessions and quarterly business reviews.
• Coordinate multiple projects across internal teams and external stakeholders.
• Partner with Implementation Managers to align requirements with execution.
• Monitor account health and proactively address risks.
• Oversee account operations including support tickets and requests.
• Identify process improvements and test innovative approaches with customers and internal teams.

Skills

Enterprise account management

Project leadership

Stakeholder management

Communication skills

Ownership mindset

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Lead based in the United States.

As a Customer Lead, you will take ownership of strategic relationships with large enterprise retail customers, driving engagement, performance, and long-term value. You will act as a trusted advisor, connecting operational needs with broader business objectives. Working across multiple stakeholders, you will lead projects, facilitate strategic discussions, and ensure successful delivery of customer initiatives. You will also monitor account health, anticipate challenges, and identify opportunities to improve customer outcomes. This fully remote role offers significant autonomy, direct customer exposure, and the opportunity to make a measurable impact within a growing SaaS environment.

Accountabilities

You will own a portfolio of enterprise customer relationships, ensuring strong engagement, effective project delivery, and alignment with strategic business goals. Your responsibilities will include:

• Manage enterprise accounts end to end, leading regular working sessions and making day-to-day decisions with autonomy.
• Build and maintain trusted relationships with stakeholders at all levels, from operational users to senior decision-makers.
• Prepare and lead customer meetings, establish agendas, facilitate discussions, and ensure clear action plans with defined responsibilities.
• Lead strategic planning sessions and quarterly business reviews (QBRs).
• Manage multiple projects across customer accounts, coordinating internal teams and external stakeholders to ensure timely and effective delivery.
• Partner with Implementation Managers to align customer requirements with project execution and keep implementation activities on track.
• Monitor account health, identify potential risks early, and develop proactive solutions to maintain customer satisfaction and engagement.
• Oversee account operations, including support tickets, bug prioritization, issue resolution, and routine customer requests.
• Identify opportunities to improve processes, introduce new ways of working, and test innovative approaches with customers and internal teams.

Requirements

The ideal candidate combines enterprise account management expertise, strong project leadership, and excellent communication skills. You should be comfortable taking ownership, navigating complex organizations, and delivering measurable results. Key qualifications include:

• At least 4 years of experience managing relationships with large enterprise customers.
• Strong project management skills, with the ability to oversee several initiatives simultaneously and coordinate multiple stakeholders.
• Proven stakeholder management experience, including the ability to align different priorities and communicate effectively with senior decision-makers.
• Demonstrated ownership and initiative, with a track record of driving projects and delivering measurable outcomes independently.
• Excellent communication and presentation skills, with the confidence to lead customer meetings and build lasting professional relationships.

Additional experience that would be advantageous

• Experience managing or supporting enterprise customer renewals.
• Strong reporting and analytical capabilities, including the ability to translate account performance metrics into actionable business cases.
• Previous experience in retail operations or distribution centers, with an understanding of store-level processes and operational challenges.

Benefits

• Annual base salary ranging from $120,000 to $160,000.
• Eligibility for additional bonus or variable compensation.
• Equity participation.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and paid holidays.
• Paid parental leave.
• Fully remote working arrangement.
• Opportunities for professional growth, autonomy, and meaningful ownership within a growing SaaS environment.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.