Enterprise CSM: Onboarding, Adoption & Renewals

General Counsel AI, Inc.; San Mateo (CA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Retirement Plan

Parental Leave

Learning & Development

In‑Office Meals

PTO & Holidays

Relocation Support

Home Office Setup

Job summary

GC AI seeks a Customer Success Manager to own onboarding and renewals for enterprise customers, partnering with Sales, Product, Support, and the founder team to ensure long-term customer value. You will guide rollout plans, training, and adoption, shaping outcomes for legal teams using AI in daily workflows.

This hands-on role emphasizes commercial ownership, strong customer relationships, and measurable impact at a fast-growing B2B SaaS startup.

Qualifications

• 3–7 years in B2B SaaS Customer Success or similar role.
• Experience owning onboarding, adoption, renewals, or expansions for enterprise customers.
• Strong presentation skills, incl. live demos and executive reviews.
• Ability to use data and outcomes to tell renewal/expansion stories.
• Strong discovery and relationship management; identify adoption blockers early.
• Comfort explaining technical products to non-technical users.
• Ownership mindset and ability to operate in a fast-paced startup.
• Experience at a startup or scale-up with evolving processes.

Responsibilities

• Lead customers from kickoff through adoption, including planning and launch readiness.
• Monitor usage, identify blockers, and integrate GC AI into daily workflows.
• Own renewal strategy for enterprise accounts and support expansion.
• Develop trusted relationships with General Counsel and other executives.
• Translate customer feedback into product insights and roadmap input.
• Lead live demos, onboarding sessions, and executive reviews for legal audiences.

Skills

B2B SaaS

Customer Success

Onboarding

Renewals

Presentation skills

Relationship management

Data-driven renewal strategy

Job description

GC AI seeks a Customer Success Manager to own onboarding and renewals for enterprise customers, partnering with Sales, Product, Support, and the founder team to ensure long-term customer value. You will guide rollout plans, training, and adoption, shaping outcomes for legal teams using AI in daily workflows.

This hands-on role emphasizes commercial ownership, strong customer relationships, and measurable impact at a fast-growing B2B SaaS startup.