Enterprise CSM: Executive Growth & Adoption

CARET; California (MO); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Flexible PTO

Medical

Dental

Paid Sick Days

Vision

Supplemental Coverage

Flexible Spending Account

Health Savings Account

401(k) match

Job summary

CARET is hiring an Enterprise Customer Success Manager to lead and grow relationships with our largest customers. You will act as a strategic advisor, driving retention, expansion, and long-term value realization across a portfolio of enterprise accounts.

You will collaborate with Sales, Product, Support, and Professional Services to ensure customers achieve business objectives while maximizing CARET investment. Strong executive presence and consultative skills are essential.

Qualifications

• 5+ years of Customer Success or related SaaS experience with enterprise accounts.
• Proven track record managing executive stakeholders and renewals.
• Strong ability to drive retention, expansion, and product adoption.

Responsibilities

• Strategic Customer Relationship Management
• Executive Business Reviews & Value Realization
• Retention & Renewal Management
• Expansion & Growth
• Customer Advocacy
• Cross-Functional Leadership
• Operational Excellence

Skills

Customer Success

Strategic AM

Enterprise AM

Executive Engagement

Relationship Building

Tools

Salesforce

Gainsight

Salesloft

Pendo

DOMO

Job description

CARET is hiring an Enterprise Customer Success Manager to lead and grow relationships with our largest customers. You will act as a strategic advisor, driving retention, expansion, and long-term value realization across a portfolio of enterprise accounts.

You will collaborate with Sales, Product, Support, and Professional Services to ensure customers achieve business objectives while maximizing CARET investment. Strong executive presence and consultative skills are essential.