Senior Enterprise CSM - AI-Enabled Growth & Strategy

Culture Amp; Austin (TX); Hybrid; USD 131,000 - 150,000; Full time

Benefits offered by this job

Equity via ESOP

Learning programs

Refresh days

Parental leave

Home workspace setup

Social impact days

Medical insurance (US)

Job summary

Culture Amp is seeking a Senior Customer Success Manager to oversee a strategic Enterprise portfolio and drive retention, adoption, and expansion across 40–55 enterprise customers representing $3.5M–$4M ARR. You will collaborate with Sales and Renewals to align on account strategy and own customer outcomes.

You will use AI-enabled tools to surface insights, manage risk, and deliver value-led conversations with executives.

Qualifications

• 3+ years in enterprise customer success or account management with AI-forward adoption experience.
• Track record of owning GRR and NRR with commercial accountability.
• Strong executive communication and data-informed, value-based conversations.

Responsibilities

• Own a strategic Enterprise portfolio: 40–55 customers totaling $3.5M–$4M ARR, responsible for retention, adoption, expansion, and book ownership.
• Drive commercial outcomes: manage GRR and NRR with bi-annual Executive Strategy Reviews and adoption planning.
• Identify and mitigate risk early: develop risk plans for lost sponsors, stalled adoption, and shifting priorities.
• Lead strategic conversations: connect customer priorities to measurable business value and strengthen executive relationships.
• Operate within the GTM pod model: collaborate with Sales, Renewal Managers, and pod leaders across the revenue lifecycle.
• Leverage automation and AI: use digitally-led plays and AI tools to surface opportunity, risk, and drive efficiency.

Skills

Enterprise CS

GRR/NRR

Executive communication

Risk management

Cross-functional collaboration

AI tooling

Tools

Vitally

Job description

Culture Amp is seeking a Senior Customer Success Manager to oversee a strategic Enterprise portfolio and drive retention, adoption, and expansion across 40–55 enterprise customers representing $3.5M–$4M ARR. You will collaborate with Sales and Renewals to align on account strategy and own customer outcomes.

You will use AI-enabled tools to surface insights, manage risk, and deliver value-led conversations with executives.